A Service by Genuine Property Management
GenuineCare Home Watch —
Cape Coral & Southwest Florida
Scheduled, documented property visits for Southwest Florida owners who are away. We walk your home, note what we find, and send you a dated written report with photos — so you know what's happening even when you're not there.
What We Do
Scheduled Visits and Written Reports
GenuineCare Home Watch is a scheduled property check service for owners who are away from their Southwest Florida homes — seasonal residents, snowbirds, and out-of-state owners who want documented evidence that someone is looking after their property.
On each visit, an authorized team member walks accessible interior and exterior areas, notes visible conditions, photographs concerns, and follows the written instructions you provide for your property. After each visit, you receive a dated written report.
This is a visual, non-invasive check. It is not a home inspection, a vacation-rental turnover service, or a substitute for a licensed contractor when repairs or system diagnostics are needed.
What We Check
What a Visit Covers
Accessible Interior & Exterior
- Walk accessible interior and exterior areas
- Note visible water, staining, or damage
- Note signs of pests
- Note mail, packages, yard, or pool concerns
- Note access concerns
Climate & Utilities
- Record thermostat readings and displayed humidity when available
- Briefly run accessible faucets and flush toilets when authorized and water is on
- Do not run water or flush toilets while water is shut off
- Adjust thermostat to owner's preferred setting when instructed
Water Shutoff (When Instructed)
- Operate the accessible, operable main water shutoff valve when instructed
- Record valve position before and after any change
- Do not force a valve
Documentation & Departure
- Photograph concerns
- Follow the owner's written property instructions
- Confirm the home is secured on departure
- Send a dated written report after each visit
A/C Filter Change — Included at No Charge
One A/C filter change per month is included at no additional charge when an owner-supplied filter is available and easily accessible. This is part of each monthly plan, not a separate service.
Why GenuineCare
What Sets GenuineCare Apart
Rooted in Southwest Florida
Genuine Property Management has roots in the Southwest Florida community since 2014. Craig Burroughs, a U.S. Army veteran, leads the team with the discipline and attention to detail that consistent property oversight requires. We know the area, the climate, and what seasonal homeowners need to feel confident their property is in good hands.
Consistent Checklist, Every Visit
Every visit follows the same structured checklist. Nothing is improvised. Accessible areas are walked, conditions are noted, concerns are photographed, and a dated written report is sent after each visit. You receive the same thorough documentation whether we're there in November or March.
Clear Communication When It Matters
When something needs your attention, we communicate promptly — not in the next scheduled report. Concerns are documented with photos and described factually so you have what you need to decide on next steps. Access to your home is limited to authorized Genuine Property Management team members.
Pricing
GenuineCare Home Watch Pricing
| Service | Price |
|---|---|
| 1 Home Watch visit per month | $70/month |
| 2 visits per month | $120/month |
| 4 visits per month | $200/month |
| Sanibel or Captiva Home Watch visit | Add $15 per visit |
| Additional Home Watch visit | Price confirmed before scheduling |
| Approved basic task during a scheduled visit | $30 per 30 min, rounded up |
| Separate Owner Task Assistance trip | $70 first 30 min, then $30 per additional 30 min, rounded up |
Monthly plans are prepaid. We schedule the following month's visits 28 days in advance and set visit times within our operating schedule.
Separate assistance trips are scheduled when available. All additional tasks must be confirmed in writing before the visit.
Examples of approved basic tasks include changing an accessible, owner-supplied light bulb; meeting an appraiser or vendor; providing access; taking confirmation photos; and securing the home after a vendor visit. Vendor charges are separate.
Home Watch visits do not include repairs, troubleshooting, or licensed trade work.
Additional Services
Home Asset Records
Document what's in your home before you need it. GenuineCare can record photos, item locations, model and serial numbers, and available warranty information. These records can help document your belongings for an insurance claim. We can also track maintenance and repair history for recorded items.
Ask us about setting up your home inventoryCustomer App
Stay Connected with HWIT Access
Stay connected to your home through HWIT Access. View visit reports and photos, upcoming visits, invoices, and reported issues, and message our team through the app.
Get the Customer AppAvailable for iPhone and Android. Account access requires an invitation from GenuineCare.
A Note on Insurance
Some homeowner insurance policies have requirements or coverage limits specific to vacant or unoccupied properties. We encourage you to ask your insurance provider what your policy requires for a home that will be unoccupied for an extended period.
Our dated visit reports document that scheduled checks took place. They do not guarantee insurance coverage or the outcome of a claim. Consult your insurer directly about your policy's terms.
Get Started
Request Home Watch Information
Tell us about your property and when you'll be away. We'll follow up with details and scheduling options.
Home Watch visits are visual, non-invasive property checks. They are not home inspections, system diagnostics, or a guarantee of the property's condition.